214 Privacy Policy — Your Data Protection
Your privacy is our priority. This policy explains how 214 collects, uses, stores, and protects the personal information of users in Malaysia. Please read it carefully before using our platform.
Effective date: January 2026
1. Information We Collect
When you register and use the 214 platform, we collect several categories of information to ensure the service runs smoothly and securely. The information collected is as follows:
Full name, phone number, email address, date of birth, and encrypted password collected at registration.
Transaction records in MYR, including deposit and withdrawal methods — stored in encrypted format.
Device type, operating system, browser type, IP address, and screen resolution are collected automatically for security and optimisation purposes.
Activity records within the platform, including games played, bets placed, pages visited, and session duration — collected for service improvement purposes.
2. How We Use Your Information
214 uses the information collected solely for legitimate purposes related to platform operations. We do not use your data for anything unrelated to the service you signed up for.
- Identity verification — ensuring only verified users can access accounts and carry out transactions.
- Transaction processing — managing deposits, withdrawals, and betting history in MYR.
- Account security — detecting suspicious activity, unauthorised login attempts, and fraud.
- Platform improvements — understanding usage patterns to improve the interface and experience for Malaysian users.
- Customer support — providing relevant support based on your account history and reported issues.
- Legal compliance — meeting reporting and compliance requirements mandated under Malaysian law.
3. Cookies & Session Tracking
The 214 platform uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device when you visit our website.
We use three main categories of cookies:
- Essential Cookies
- Required for core platform functions such as login authentication, session management, and security. These cookies cannot be disabled without affecting platform functionality.
- Performance Cookies
- Collects data on how users interact with the platform — pages visited, time spent, and errors encountered — to help us improve our services.
- Preference Cookies
- Saves your preferences — such as display language and interface settings — so you don't have to reconfigure them each time you log in.
You can manage or disable cookies through your browser settings, though this may affect certain platform functions.
4. Data Storage, Security & Sharing
How We Protect Your Data
All 214 user data is stored on servers protected by SSL encryption and strict access controls. Passwords are stored in hashed format using secure algorithms — we cannot read your password ourselves. Payment information in MYR is processed through secure channels and is never stored in plain text.
We conduct regular security audits and apply technical controls to prevent unauthorised access, disclosure, alteration, or destruction of personal data.
Third-Party Sharing
214 does not sell, rent, or share users' personal information with third parties for marketing purposes. However, we may share necessary information with:
- Payment service providers that process your MYR transactions
- Game software providers that operate certain content within the platform
- Legal authorities or law enforcement when required under Malaysian law
All third parties we work with are required to uphold data security standards equivalent to those in this policy.
5. User Rights & How to Contact Us
As a 214 platform user in Malaysia, you have certain rights regarding the personal data we hold about you. You may submit requests relating to these rights through our customer support.
Request a copy of the personal information we hold about you in a readable format.
Request corrections to any inaccurate or incomplete information in your account.
Request deletion of your personal data upon account closure, subject to legal and compliance requirements.
Changes to This Policy
214 reserves the right to update this privacy policy from time to time. Any significant changes will be communicated via the platform or your registered email. Continued use of the platform after changes are announced will be considered your acceptance of the updated policy.
For any enquiries, data access requests, or privacy concerns, please reach out to the 214 team at:
Email: [email protected]